Terms and Conditions

Important Information – Please Read Carefully

Whilst every care is taken to ensure the safety of dogs undergoing treatment, all dogs that receive hydrotherapy do so entirely at their owner’s risk.

Owners are also advised to take all necessary precautions when walking in slippery pool areas.

All dogs using the unit for rehabilitation swimming for a specific injury/condition will be required to bring the enclosed vet registration form signed by their veterinary surgeon with details of the injury/condition, and stating that they are fit to swim.

All dogs using the unit for fun swims & fitness swims, owners should ensure their dog is physically fit to swim, and are advised to have had their dog examined by a veterinary surgeon within the past 12 months.

Vaccinations should be up to date.

All dogs must be kept under control on a lead whilst on the premises and surrounding area.

Owners are asked not to feed their dogs for at least four hours prior to sessions and to ensure that their pet has had an opportunity to pass faeces prior to swimming. If a dog defecates in the pool, a surcharge of £20 + VAT will be charged as subsequent sessions have to be cancelled. Please poop-scoop after your dog while on the premises.

Vetswim reserves the right to refuse treatment to any dog where considered inappropriate. Please inform us if your bitch is in season or if your pet is unwell or is suffering from any of the following:

  • Infectious disease – eg. active skin, ear, respiratory infections
  • Vomiting, diarrhoea
  • Faecal incontinence
  • Severe general illness – advanced heart or respiratory problems, uncontrolled epilepsy or diabetes, extreme aggression, nervousness or similar behavioural problems

24 hours notice is required to cancel appointments. Sessions will be charged in full for all appointments missed without notification.

We reserve the right to refuse swim clients who arrive over 10 minutes late for their appointment. Late arrivals may be entitled to the remaining minutes of the session they were booked for, this is at the discretion of the hydrotherapist. Please also inform us immediately if there is any change in your dogs condition following treatment or if your Veterinary Surgeon recommends any alterations to their programme.

Repeat Prescriptions

Visit our repeat prescriptions page and simply fill in your details and product requirements.